Frequently Asked Questions


1. Warranty
2. What do I do if my item arrived broken?
3. What is customizable and how do I do it?
4. Can I make a special order for a window of my own design?
5. How do I care for and clean my glass?
6. Do you ship overseas?
7. Why doesn't my piece look like the one in the picture?



1. Warranty

Quinnsgate Glassworks offers a 90 day repair/replace warranty on all our glass pieces.  The only caveat is that the breakage is not caused by improper hanging, horseplay, or other misuse.  These pieces are made of glass and should be treated as such.  We believe our glass pieces are of such high quality that a warranty is unneeded but we also understand that sometimes incidents beyond anyone's control can happen.  In such a case we'll be happy to repair or replace the piece at our discretion.  Simply contact me at 478-394-0322 and we'll go from there. You may have to leave a message and if so, please understand that I will get your message and I will return your call as soon as possible.

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2. What do I do if my item arrived broken?

First take a deep breath.  Unfortunately these things can happen but Quinnsgate Glassworks will not leave you stranded.  We offer a 90 day repair/replace warranty on all our glass items.  Email us and let us know what's happened, then simply send the  item back to us and we'll take care of it from there.

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3. What is customizable and how do I do it?

Almost every Quinnsgate Glassworks piece is customizable. Most items on the website have a customize option. If an item does not have a customize option but you'd like to have it done in different colors then give us a call at 478-394-0322 and we'll see what we can do for you. For the larger items, such as windows, lamps, boxes, etc, a non-refundable 50% deposit will be required before work can begin on your item. This is to ensure that you're serious about making the purchase and Glassworks doesn't lose a lot of expensive glass supplies.

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4. Can I make a special order for a window of my own design?

Yes, you can submit your own design for a window. Though personal designs can be tricky because people have an idea for a window that does not lend itself well to glass.  I will work with you to design just the right window.  If you have an idea for a custom window, contact us directly via phone or email.

We'll need a rough sketch of your idea either on paper or electronically in .jpeg or .gif format. I will look over the design and make it glass feasible, then send you the final design for your approval.  This can be the hardest part of the process and it may take a design or two for both parties to be satisfied.

Next we'll work out a price and a time table based on the amount of glass and supplies needed to create the piece.

After that, just relax and make a space for your new Quinnsgate Glassworks window which will arrive within two weeks.

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5. How do I care for and clean my glass?

All our glass is finished with a classic patina stain and a coat of carnauba wax.  Over time dust will settle and the window will loose it's shine.  We recommend that you wipe the window with a dry rag.  Windex and other glass cleaners can damage the patina on the solder and we don't recommend using those products.

Sometimes wax will dry to a white powder around solder edges.  If this occurs, you can use an old, soft, toothbrush to gently scrub the powder out.  DO NOT SCRUB HARD.  This is a gentle process!

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6. Do you ship overseas?

Yes, we will ship your purchase overseas.  There are additional packaging and handling charges for overseas shipping.  After placing your order, you will be contacted directly with the adjusted shipping cost.  Or you can contact us directly either by email or phone (478-394-0322) to discuss shipping costs before you order.

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7. Why doesn't my piece look like the one in the picture?

All our glass pieces are made by hand using individually cut pieces of glass.  Each piece is made upon order thus no two pieces will look the same -- even if we tried to make them look the same.  Remember, because we make your piece upon order, your item can take up to 2 weeks to arrive.

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